Frequently Asked Questions — 998com

You must be at least 18 years of age to register and use 998com — or the higher minimum age required by the applicable operator's license jurisdiction. This is a strict requirement with no exceptions. Age verification is carried out during the KYC process, and any account found to belong to a minor will be immediately closed. Being 18+ does not by itself make online gambling lawful in Pakistan — local laws apply.

KYC (Know Your Customer) verification is required before you can process withdrawals and access higher deposit limits. You will typically need to submit a clear copy of a valid government-issued photo ID — your Pakistani CNIC (Computerised National Identity Card) or passport is accepted — along with proof of your current residential address, such as a recent utility bill or bank statement. Documents must clearly show your name, photo and address.

No. Each user is permitted to hold one account only on 998com. Opening multiple accounts — whether under the same or different names — is a breach of the Terms & Conditions and may result in all associated accounts being suspended, bonuses being voided and funds being withheld. If you have forgotten your account credentials, use the password reset function or contact support.

On the login page, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. Click the link, enter a new strong password (at least 8 characters, mixing uppercase letters, lowercase letters, numbers and symbols) and confirm it. If you do not receive the email, check your spam folder or contact support at [email protected].

Mobile wallet services such as Easypaisa and JazzCash are widely used in Pakistan and may be referenced as familiar payment channels in certain contexts. However, 998com does not confirm that any specific payment provider — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — currently supports or endorses gambling transactions. The actual payment methods available are shown in your account's cashier section. Check there for current, confirmed options.

Withdrawal processing times depend on your chosen payment method and whether your KYC verification is complete. Once approved internally, funds are typically dispatched within 1–5 business days, though the time to reach your account varies by method. Withdrawals requested before KYC is completed will be held until verification is passed. For urgent queries about a specific withdrawal, contact support with your transaction reference number.

Common reasons for a delayed or declined withdrawal include: incomplete KYC verification, outstanding wagering requirements on an active bonus, discrepancies between your registered name and your payment method name, or a pending security review. Log in to your account to check your withdrawal status and any messages flagged by the system. If the issue is not clear, email [email protected] quoting your transaction ID for a specific update.

998com itself does not charge platform-level deposit or withdrawal fees. However, individual payment providers may apply their own transaction or conversion charges. Currency conversion fees may also apply if your account currency differs from the transfer currency. The full fee schedule for each payment method is displayed in the cashier section before you confirm any transaction — always review this before proceeding.

Yes, live in-play betting is available for selected PSL, T20 and other high-profile cricket fixtures. In-play markets allow you to bet while a match is in progress — on outcomes such as the result of the next over, runs scored, wickets taken, and more. Odds update in real time and markets may be briefly suspended during key moments. Ensure your internet connection is stable when placing live bets to avoid delays.

The 998com casino section includes a broad selection of games across multiple formats: slot games (including jackpot slots with progressive prize pools), live dealer tables (Baccarat, Roulette, Blackjack and game-show style titles streamed in real time), RNG table games (virtual Poker, Blackjack and Roulette), and crash-style and instant-win games. Game-specific rules and RTP (Return to Player) information are displayed within each game interface.

RTP stands for Return to Player — it is the theoretical percentage of total wagers that a game returns to players over an extended number of rounds. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average, over millions of spins. RTP is a long-term statistical average, not a guarantee for any single session. Individual sessions can vary significantly above or below the RTP figure. It is a useful comparison tool, not a win prediction.

Many casino games on 998com — particularly slots and RNG table games — offer a demo or free-play mode that allows you to explore the game mechanics, paytable and features without risking real PKR. Free-play mode is available either before or after login depending on the game and operator settings. Live dealer games and sports betting markets typically require a real-money account to participate. Check the game interface for a "Demo" or "Try Free" option.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount — or bonus plus deposit — before any winnings derived from the bonus become withdrawable as cash. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place PKR 150,000 in eligible bets before withdrawal is permitted. Not all games contribute equally to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before accepting an offer.

No. Bonus funds and any winnings generated from them are not withdrawable until the full wagering requirement for that bonus has been completed. If you request a withdrawal before meeting the requirements, the bonus and associated winnings may be forfeited in accordance with the operator's terms. You can typically choose to forfeit a bonus manually through your account settings if you prefer to play without the wagering obligation — but note this cannot be undone.

998com regularly offers event-specific promotions tied to major cricket tournaments, including PSL fixtures, ICC T20 World Cup matches and other high-profile Pakistan cricket events. These may include enhanced odds, cashback offers, free bet promotions and parlay bonuses. Tournament promotions are time-limited and typically require a qualifying bet of a minimum odds threshold. Check the promotions section in the run-up to major events for active cricket offers. No sports league or governing body endorses these promotions.

Reload bonuses and loyalty rewards are offered to existing 998com users as ongoing promotions. These are typically activated in one of two ways: either automatically credited to your account on a qualifying deposit, or manually claimed by entering a promo code during the deposit process. Loyalty programme rewards may accrue based on wagering volume. Check the promotions page and your account's bonus wallet section regularly, as offers are updated and expire. Each offer has its own qualifying conditions.

If you suspect unauthorised access to your account, take these steps immediately: change your password using the account settings (or the "Forgot Password" function if you are locked out), then contact 998com support at [email protected] with the subject line "Security Alert". Our team can place a temporary hold on your account while the issue is investigated. Do not share your login credentials with anyone. Enable any available two-factor authentication for added protection.

You can set deposit and loss limits directly from your account settings under the Responsible Gambling section. Choose the limit type (daily, weekly or monthly), enter your PKR amount and confirm. Decreasing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it becomes active. We encourage all users to set a budget that reflects their real disposable income — not money set aside for essentials. Visit our Responsible Gambling page for full guidance.

To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request", your registered email address and your preferred exclusion duration (6 months, 1 year, 3 years, 5 years or permanent). Your account will be suspended for the full duration — it cannot be reactivated early. Upon expiry, you must actively contact support to regain access, and a review may apply. Permanent exclusions are never reversed. Self-exclusion is the most powerful responsible gambling tool available.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. 998com does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. This FAQ answer is not legal advice, and 998com cannot provide legal counsel on your personal situation. Users are solely responsible for understanding and complying with the laws of their jurisdiction. If in doubt, consult a qualified legal professional in Pakistan.